Marriage in Crisis.

Terms and Conditions

VZTAHY.CZ s.r.o.

for the sale of online video courses through the website marriageincrisis.com

Seller:

VZTAHY.CZ s.r.o.
registered office: V zahradní čtvrti 223/22, 142 00 Prague 4, Czech Republic (European Union)
Company ID (IČO): 19853181
Tax ID (DIČ): CZ19853181 (the Seller is not a VAT payer)
registered in the Commercial Register kept by the Municipal Court in Prague, file no. C 392757
contact e-mail: hello@marriageincrisis.com
website: marriageincrisis.com

(the "Seller")

Art. 1 - Introductory provisions and definitions

1.1 These terms and conditions (the "Terms") govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Czech Civil Code (the "Civil Code"), the mutual rights and obligations of the parties arising in connection with or on the basis of a contract for the supply of digital content (the "Contract") concluded between the Seller and the Buyer through the web interface at marriageincrisis.com (the "Web Interface").

1.2 The Seller sells exclusively online video courses, i.e. digital content that is not delivered on a tangible medium. No physical goods are sold through the Web Interface.

1.3 For the purposes of these Terms:

  • Seller - VZTAHY.CZ s.r.o., identified above.
  • Buyer - a natural or legal person who concludes a Contract with the Seller through the Web Interface.
  • Consumer - a Buyer who is a natural person and concludes the Contract outside the scope of their business or profession.
  • Digital Content - data created and supplied in electronic form, in particular the content of online video courses.
  • Course - the online video course offered through the Web Interface, consisting in particular of video recordings, accompanying texts, worksheets and other digital materials.
  • Members Area - the secured online section of the website in which the purchased Course is made available to the Buyer.
  • User Account - the Buyer's account in the Members Area, protected by login credentials, through which the Buyer accesses the purchased Course.
  • Order - the Buyer's binding proposal to conclude the Contract made through the order form.

1.4 The provisions of these Terms form an integral part of the Contract. The Contract and the Terms are drawn up in English; the Contract can be concluded in English only.

1.5 The Seller may amend or supplement the wording of the Terms. This does not affect rights and obligations that arose while a previous version was in effect. The version of the Terms effective on the day the Order is sent applies to the given Contract.

1.6 The Course is of an exclusively educational and informational nature. It is not a substitute for professional psychological, psychotherapeutic, medical or other professional care. The Buyer bears full responsibility for the way they apply the knowledge from the Course in their own life. The Seller makes no promise of any specific outcome for any particular relationship; results depend on many factors outside the Seller's control. If you are in an acute crisis or your safety is at risk, please contact a qualified professional or emergency services in your country.

1.7 Age. The Course is intended for adults. By placing an Order the Buyer confirms that they are at least 18 years old. The website and the Course are not directed at children.

Art. 2 - Order and conclusion of the Contract

2.1 The presentation of the Course on the Web Interface is informative in nature and the Seller is not obliged to conclude a Contract. Section 1732(2) of the Civil Code does not apply.

2.2 The Web Interface states the price of the Course. The Seller is not a VAT payer; the stated prices are final. Prices remain valid for as long as they are displayed on the Web Interface. This does not limit the Seller's ability to conclude a Contract on individually agreed terms.

2.3 The Order is placed and the Contract concluded through the order (sales) form operated in the FAPI sales system. To order the Course, the Buyer fills in the order form, which includes in particular information about the ordered Course, the Buyer's identification and contact details (name, e-mail, billing details where applicable) and the price and method of payment.

2.4 Before sending the Order, the Buyer may review and change the data entered. Before sending the Order the Buyer confirms the mandatory checkboxes, in particular:

a) "I agree to the Terms and Conditions." - the Buyer confirms that they have read and agree to these Terms;

b) "I request delivery of the digital content before the expiry of the withdrawal period." - the Buyer gives the Seller their prior express consent to the delivery (making available) of the digital content before the expiry of the withdrawal period and acknowledges that by giving this consent they lose the right to withdraw from the Contract (see Art. 5).

2.5 The Buyer sends the Order by clicking the order button which clearly indicates an obligation to pay. The data stated in the Order are considered correct by the Seller. The Seller confirms receipt of the Order by e-mail to the address stated in the Order (the "Buyer's e-mail").

2.6 The sent Order is a binding proposal to conclude the Contract. The Contract is concluded upon delivery of the acceptance of the Order, which the Seller sends to the Buyer's e-mail.

2.7 The Buyer agrees to the use of means of distance communication when concluding the Contract. Costs incurred by the Buyer when using such means (internet connection costs) are borne by the Buyer and do not differ from the basic rate.

Art. 3 - Price and payment terms

3.1 The price of the Course is stated on the Web Interface and in the order form as a final price. The Seller is not a VAT payer.

3.2 Currency. Prices are stated in US dollars (USD). Where the payment provider offers it, the Buyer may see or pay the equivalent amount in their local currency; the applicable exchange handling is governed by the payment provider's terms.

3.3 Method of payment. The price is paid electronically, as offered in the order form - in particular by payment card (Visa, Mastercard and others), Apple Pay or Google Pay. Payment is one-off; the Course is not a subscription.

3.4 Payment processing. Payments are processed through the secure payment infrastructure of Stripe (Stripe Payments Europe, Ltd. and its affiliates; stripe.com). The Buyer enters card details in Stripe's secured payment environment; the Seller never has access to card numbers or banking credentials. Payment-related questions or disputes may also be addressed to Stripe support.

3.5 Receipt. The Order is processed in the FAPI sales system, which issues a payment receipt after successful payment and sends it to the Buyer's e-mail. The Buyer agrees to the issue and delivery of the receipt in electronic form.

3.6 The Buyer's obligation to pay is fulfilled at the moment the payment is confirmed by the payment provider.

3.7 The Course is made available only after the price has been paid in full (see Art. 4). Payment is due immediately upon completion of the Order; unpaid Orders may be cancelled by the Seller.

3.8 Any discounts provided by the Seller cannot be combined unless expressly stated otherwise.

Art. 4 - Delivery and access to the digital content

4.1 Delivery of the Course means making it available to the Buyer in the Members Area on marriageincrisis.com.

4.2 After payment, the Course is made available automatically. The Buyer receives access credentials to the User Account (or instructions to complete registration) at the Buyer's e-mail, as a rule immediately after payment and no later than within three (3) days. In the event of a technical delay, the Seller will arrange access without undue delay.

4.3 Access to the purchased Course is provided for a period of one (1) year from the day the Course is made available, unless stated otherwise for the specific Course. After this period, access ends automatically. The Seller may offer a discounted extension of a previously purchased Course.

4.4 The User Account and access credentials are intended exclusively for the Buyer. The Buyer must keep their credentials confidential and may not allow third parties to use the User Account or access the Course.

4.5 Technical requirements. Using the Course requires a device with internet access (computer, tablet or phone), a connection fast enough for video streaming, and a current standard web browser. The Seller is not responsible for unavailability or limited functionality caused by inadequate equipment or connection on the Buyer's side.

4.6 The Seller may temporarily interrupt the availability of the Members Area for maintenance, updates or technical reasons; the Seller will give reasonable notice of any longer planned unavailability.

Art. 5 - Withdrawal from the Contract

5.1 A Consumer generally has the right, under Section 1829(1) of the Civil Code (implementing EU Directive 2011/83/EU), to withdraw from a distance contract without giving a reason within fourteen (14) days of the conclusion of the Contract.

5.2 Loss of the right of withdrawal for digital content. Under Section 1837(l) of the Civil Code, a Consumer cannot withdraw from a contract for the supply of digital content not delivered on a tangible medium, if it was delivered with the Consumer's prior express consent before the expiry of the withdrawal period and the Seller informed the Consumer before conclusion of the Contract that the right of withdrawal is thereby lost, and the Consumer expressly acknowledged this.

5.3 By ticking the box "I request delivery of the digital content before the expiry of the withdrawal period." and paying the price, the Buyer:

a) expressly requests that the Course be made available immediately, i.e. before the expiry of the 14-day withdrawal period,

b) gives the Seller prior express consent to the delivery of the digital content before the expiry of that period, and

c) expressly acknowledges that as a result of this consent and the making available of the Course they lose the right to withdraw from the Contract.

5.4 If the Buyer does not give the consent under 5.3, or if the Course has not yet been made available, the Consumer's right of withdrawal within the 14-day period remains preserved.

5.5 To withdraw (where the right exists), it is sufficient for the Consumer to send the Seller a notice of withdrawal within the period under 5.1, by e-mail to hello@marriageincrisis.com or by post to the Seller's registered office. A model withdrawal form is annexed to these Terms but its use is not mandatory.

5.6 If the Consumer validly withdraws, the Seller will refund all payments received under the Contract without undue delay, no later than within fourteen (14) days of receiving the notice of withdrawal, using the same means of payment as used for the original transaction, unless the Consumer agrees otherwise and incurs no additional costs thereby.

5.7 The Seller may withdraw from the Contract if the Buyer fails to pay the price duly and on time, or materially breaches their obligations under the Contract or these Terms (in particular the licence terms in Art. 7).

5.8 Refund policy in plain language. Because the Course is digital content made available immediately after payment, purchases are final once the Course has been made available to you with your consent under 5.3. This does not affect: (a) the 14-day right of withdrawal where it still applies under 5.4, (b) your rights in case of a defective Course under Art. 6, and (c) any mandatory rights you have under the law of your country of residence (see Art. 10.1a). If something went wrong with your purchase - a duplicate payment, a mistaken order, access that never arrived - write to hello@marriageincrisis.com and we will look for a fair solution.

5.9 Consumers outside the European Union. The mechanism in 5.1-5.4 implements European Union consumer law. If you are a consumer outside the EU (for example in the United States, the United Kingdom, Canada or Australia), nothing in this Article limits any mandatory rights or statutory guarantees you have under the consumer protection law of your country or state; where such law grants you rights that cannot be excluded by contract, those rights prevail over this Article.

Art. 6 - Defective performance and complaints

6.1 The rights and obligations of the parties regarding defective performance are governed by generally binding legal regulations, in particular Sections 2389a et seq. of the Civil Code and, where the Buyer is a Consumer, Act No. 634/1992 Coll., on Consumer Protection.

6.2 The Seller is responsible for the Course being free of defects when made available and throughout the access period - in particular that it corresponds to the description on the Web Interface and is provided in the agreed scope.

6.3 The Buyer may exercise rights arising from a defect that occurs during the access period. A defect is not the Buyer's subjective dissatisfaction with the content or benefit of the Course, nor unavailability caused by the Buyer's equipment or connection.

6.4 Making a complaint. Complaints should be made without undue delay after discovering the defect, by e-mail to hello@marriageincrisis.com or in writing to the Seller's registered office, stating the Buyer's identification, a description of the defect (ideally with a screenshot) and the remedy sought.

6.5 The Seller will confirm receipt of the complaint in writing. Where the Buyer is a Consumer, the Seller will settle the complaint and inform the Buyer within thirty (30) days of its submission, unless a longer period is agreed.

6.6 If the Course has a defect, the Buyer may request its removal; if the defect cannot be removed or is not removed within a reasonable time, the Buyer has the right to a reasonable price reduction or to withdraw from the Contract under the conditions set by the Civil Code.

Art. 7 - Copyright and licence

7.1 The Course and all its content (in particular video and audio recordings, texts, graphics, worksheets and other materials), as well as the content of the Web Interface, are copyrighted works protected in particular under Act No. 121/2000 Coll., the Czech Copyright Act, and international copyright law.

7.2 By paying the price, the Buyer obtains a non-exclusive licence to use the content of the Course exclusively for their own personal needs, for the period and to the extent the Course is made available to them. The Buyer may not grant sublicences or assign the licence to a third party. A couple sharing one household may watch the Course together.

7.3 The Buyer must not, in particular:

  • copy, download, record, reproduce, share, make available, lend, rent, resell or otherwise distribute the Course content or any part of it to third parties,
  • disclose their access credentials or otherwise enable third-party access to the Course,
  • modify or adapt the Course content, include it in other works or create derivative works from it,
  • use the Course content for business or other commercial purposes.

7.4 If the Buyer breaches this Article, the Seller may immediately block access to the Course and the User Account without any right to a refund. This is without prejudice to the right of the Seller or the author to damages and to protection under copyright law.

Art. 8 - Personal data protection

8.1 The Seller processes the Buyer's personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable law, in particular for the purpose of concluding and performing the Contract, fulfilling legal obligations (tax and accounting in particular) and, where consent was given, sending commercial communications.

8.2 Detailed information on the scope, purposes and duration of processing, on processors (including the FAPI sales system, the Stripe payment infrastructure and the video and hosting providers) and on the Buyer's rights is provided in the separate document "Privacy Policy" available at marriageincrisis.com/privacy.

Art. 9 - Out-of-court dispute resolution

9.1 For Consumers residing in the European Union, the body competent for out-of-court resolution of consumer disputes arising from the Contract is the Czech Trade Inspection Authority (Česká obchodní inspekce), Ústřední inspektorát - oddělení ADR, Gorazdova 1969/24, 120 00 Prague 2, Czech Republic, coi.gov.cz, e-mail: adr@coi.gov.cz. Consumers may also use the online dispute resolution platform operated by the European Commission at ec.europa.eu/consumers/odr.

9.2 The Seller is authorised to sell the Course on the basis of a trade licence. Supervision over personal data protection is exercised by the Czech Office for Personal Data Protection.

9.3 The parties will first attempt to resolve any dispute amicably. Complaints may be addressed directly to the Seller at hello@marriageincrisis.com.

Art. 10 - Final provisions

10.1 All arrangements between the Seller and the Buyer and the contractual relationship arising from them are governed by the law of the Czech Republic, regardless of where the Contract was accessed from.

10.1a Mandatory local rights. The choice of Czech law does not deprive a consumer of the protection afforded by provisions that cannot be derogated from by agreement under the law of the country (or state) of their habitual residence - including, for example, statutory guarantees under the Australian Consumer Law, rights under the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, and rights under applicable United States federal or state consumer protection law. Where such provisions grant the consumer greater protection than these Terms, those provisions prevail.

10.2 If any provision of these Terms is or becomes invalid, ineffective or unenforceable, this does not affect the validity of the remaining provisions. The invalid provision shall be replaced by one whose meaning comes closest to it.

10.3 The Contract, including the Terms, is concluded and archived by the Seller in electronic form and is not accessible to third parties. The wording of the Terms is available to the Buyer on the Web Interface, allowing their archiving and reproduction.

10.4 The Seller is not bound by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.

10.5 The Seller's contact details are stated at the beginning of these Terms.

10.6 These Terms come into force and effect on 1 September 2026.

Annex - Model withdrawal form

(Fill in and return this form only if you wish to withdraw from the Contract and the right of withdrawal applies - see Art. 5.)

Addressee:

VZTAHY.CZ s.r.o.
V zahradní čtvrti 223/22, 142 00 Prague 4, Czech Republic
Company ID: 19853181
e-mail: hello@marriageincrisis.com

I hereby give notice that I withdraw from the contract for the supply of digital content (online video course):

  • Course: ..............................................
  • Date of order / conclusion of contract: .........................
  • Order / invoice number: ...................................
  • Consumer's name: ...................................
  • Consumer's address: ...................................
  • Consumer's e-mail: ....................................
  • Account for the refund: .....................
  • Date: .....................
  • Consumer's signature (only if sent on paper): ...................................

Note: The right of withdrawal cannot be exercised if the Course (digital content) was made available with your prior express consent before the expiry of the withdrawal period and you were informed that the right of withdrawal is thereby lost and expressly acknowledged this (see Art. 5).